Work Item Types

Work items are used to manage things you need to get done. Each work item has a "Type", such as Task (as shown below in blue), Support Ticket, etc. The work item type can be changed via the type selector located at the top of the work item form:

You can create your own custom work item types. Simply click on the "Customize this form" link in the lower right of the work item form, or go to the Admin/Work Item Types page to create your own types.

Each work item type can have its own

• Name
• Icon
• Color
• Fields

For example, you may not need Accounting features for a work item type called "Defect", so you can simply disable that option. Among the different work item types that you create one of them will be designated as the "Default". This will be the default work item type that is selected whenever you create a new work item.

Work Item types give you a powerful way to customize Ravetree to accommodate the specific needs of your organization.

Troubleshooting

If you don't see the "Work Item Types" option on the Admin page, or if you're unable to modify them, you may not have permission. You can find out by going to the Permissions section and checking the permission roles shown below. Make sure the first two are checked.