Creating Request Form Templates
Request form templates can be created by navigating to the Admin page and selecting "Request Forms" on the left.
Click on the blue "+" button next to where it says "Add Request Form" and you will be able to create a new request form and customize it to suite your needs:
Name
This is the name of the request form as seen by users when choosing which request form they want to submit.
Approval
Every request form requires and approval workflow. These are the people that must approve the request before it's converted into an actual work item. You can choose from previously created approval workflows, or create a new one. Whenever someone submits a request form the people listed in the approval workflow are notified that a new request has been submitted. These reviewers have the opportunity to approve or reject the request.
Attachments
Select this option if you want to allow users to upload file attachments when submitting a request.
Visibility
You may have request forms that you don't want your clients to see (via the client portal). In that's that case, then don't select this option. Any request forms that are not visible to clients will only be visible to people who are licensed members of your Ravetree account. The "Attach client to approved request" option will automatically link the client (i.e., Account) to the approved request.
Template
If you select a work item template, then work items from the template will be created when the request has been approved.
Fields Included On Form
In this section you are selecting the fields that you want to show up on your request form. There are three options:
- Optional
- The user does not have to enter information into this field
- Required
- The user is required to fill out this field
- Set Value
- Determine the value of the field without giving the user the opportunity to change it. In the above screenshot we have selected this option for the "Type" field and it is set to "Project". Any work item that is generated from this request form will automatically have its Type set to "Project". We also set the Billable field to Billable (as opposed to Non-Billable).